Contact
Where to send what.
No general enquiries inbox that nobody reads. Each route below reaches the person who can actually answer it.
Routing
Seven routes.
Sales and pilots
Every commercial conversation starts with a thirty-minute discovery call, so the fastest route is the booking page rather than an email thread.
Design-partner applications
For retailers who want to be early and are willing to give point-of-sale access and weekly executive time.
Customer support
For deployed customers. Named contacts and escalation paths are in your success plan; this address reaches the team.
Security and vulnerability disclosure
Report a suspected vulnerability here. We acknowledge within one business day, we do not pursue good-faith researchers, and we will tell you when a fix has shipped.
Privacy and data requests
Data subject requests, DPA queries, subprocessor questions, and anything for our data protection contact.
Press
We do not have a press kit and we do not comment on unnamed customers. We will talk about method, category and hardware.
Careers
We hire retail operators as well as engineers. Open roles are listed, honestly, including when there are none.
Registered entities
Who you are actually contracting with.
Marked [CONFIRM] where the detail is not yet fixed. We would rather show the gap than print an address that is wrong on a legal page.
United States
Gaincraft, Inc. [CONFIRM]
Registered address [CONFIRM]
Delaware, United States [CONFIRM]
India
Gaincraft Technologies Private Limited [CONFIRM]
Registered address [CONFIRM]
India [CONFIRM]
Processing terms, subprocessors and residency are set out in the data processing agreement and the Trust Center.